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Refund + restore stock

Refund returns money to the guest and flips the order status to refunded. The 'Restore stock' option also adds the ingredients back to inventory — useful when the item wasn't cooked yet (cancelled before the kitchen fired it).

Steps

  1. 01 Dashboard → Orders → click the order to refund. The order drawer opens on the right.
  2. 02 Click "Refund". A modal opens with the item list + amount per payment method.
  3. 03 Pick full or partial refund. For partial: reduce qty per item; the system recalculates the amount.
  4. 04 Tick 'Restore stock' if the item wasn't cooked (pre-fire refund). Don't tick it if the food has already gone to the kitchen — ingredients were used, restoring would falsify the report.
  5. 05 Click Confirm Refund. The refund is recorded, the payment provider is triggered (QRIS auto-reverses, card via gateway, cash is recorded as a manual cash-out).

Notes

  • On full refund + all captured payments returned, the order flips to "refunded". On partial split-payments where some captures remain, the order stays "paid".
  • Loyalty points already credited are not auto-clawed back (deferred). Email Posz support if you need a manual adjustment.

Still need help?

Email the support team directly — posz@uncle-z.com. We read every one and reply via email.