A small team who has run their own coffee bars. We know what midnight close-out feels like, so this system is built for tired staff — not patient accountants.
Most POS systems are built for the US or European market and then half-localized for Indonesia — mixed-English UI, thermal receipts in formats KPP rejects, half-baked QRIS integration. Posz starts from an Indonesia-first baseline: QRIS as default (not plug-in), built-in NPWP + Faktur Pajak, 58/80mm receipts that have passed tax review, Bahasa-first branch labels, and support during Jakarta business hours.
Software should work without internet — sidewalk cashier tablets lose signal sometimes and the work can't stop. Close-out should finish before staff go home, not at 1am after manual Excel exports. Guests scanning QR shouldn't be made to download an app — they're just trying to order coffee. A cashier slammed during peak shouldn't be waiting on a loading spinner. Every Posz feature gets the same question: does this end the shift sooner?
Based in Jakarta. Onsite for Jabodetabek (we come to your outlet for onboarding + go-live); remote setup with a single launch-day visit elsewhere in Indonesia. Engineering is owned directly by the founder — no three-layer support escalation before reaching someone who knows the code.
We ship feature updates once a week, no downtime. Every merchant gets a changelog email when something relevant changes. No aggressive sales — if Posz isn't right for your business, we'll say so. Transparent pricing, month-to-month contracts (no annual lock-in with exit penalties).